Refund policy
At GoldenPaw Support, we want you and your senior dog to feel confident and satisfied with your purchase.
Return Eligibility
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
A brief indoor try-on is permitted to check size and fit.
To be eligible for a return, your item must:
- Be clean, undamaged, and in near-new condition
- Show no signs of outdoor use, excessive pet hair, odors, stains, or significant wear
- Include all original straps, components, and accessories
- Include original packaging and tags, where available
- Include proof of purchase
Products that have been worn for extended use, used outdoors, damaged through improper use, modified, or returned with significant wear cannot be accepted.
How to Start a Return
To request a return, please contact our support team at:
Please do not send any items back before receiving approval from our customer support team. Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide you with return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us at support@goldenpawsupport.com within 7 days of delivery.
Please include your order number and clear photos showing the issue.
After reviewing the issue, we will arrange an appropriate replacement, refund, or return solution.
If a return is required because the item arrived damaged, defective, or incorrect, GoldenPaw Support will cover the return shipping cost.
Product Size & Fit
Choosing the correct size is important for proper fit and comfortable owner-assisted support.
Please review the Size & Fit Guide carefully before ordering and measure your dog's neck, chest, and abdomen.
A brief indoor try-on is allowed to confirm size and fit.
If the size is not suitable, you may request a return or exchange within the 30-day return period, provided the item meets the return eligibility requirements above.
For returns or exchanges due to size selection or a change of mind, the customer is responsible for return shipping costs.
Non-Returnable Items
Certain items cannot be returned, including:
- Items showing significant wear, outdoor use, stains, odors, excessive pet hair, or damage
- Items that have been modified
- Customized or personalized products
- Gift cards
Exchanges
If you need a different size, please contact us before returning the item.
Exchange requests are subject to product availability and the same return eligibility requirements listed above.
For exchanges due to size selection, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund after 15 business days from the date your refund was approved, please contact us at:
Thank you for choosing GoldenPaw Support.
We are committed to providing clear, practical mobility support solutions for senior dogs and the people who care for them.