Refund policy
Return & Refund Policy
At GoldenPaw Support, we want you and your senior dog to feel confident and satisfied with your purchase.
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Include original packaging and tags (if applicable)
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Include proof of purchase
Products that have been used extensively, damaged due to improper use, or modified in any way cannot be accepted for return.
How to Start a Return
To request a return, please contact our support team at:
Please do not send any items back before receiving approval from our customer support team. Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide you with the return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully after delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We will review the issue and work with you to provide the best possible solution.
Product Size & Fit
For pet mobility products, choosing the correct size is important for your dog's comfort and safety.
Please carefully review our size guide before purchasing.
If you select the wrong size, we are happy to assist you with an exchange or return request according to our return policy. Customers may be responsible for return shipping costs in these situations.
Non-Returnable Items
Certain items cannot be returned, including:
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Products that have been used and show signs of wear
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Customized or personalized products
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Gift cards
Exchanges
If your dog needs a different size or you require a replacement item, please contact us first.
Our team will help you find the best solution to ensure your dog receives the right support.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
If you have not received your refund after 15 business days, please contact us at:
Thank you for choosing GoldenPaw Support.
We are dedicated to helping senior dogs move with greater comfort, confidence, and independence.