Shipping policy
Shipping Policy
Last updated: July 28, 2026
At GoldenPaw Support, we are committed to providing a reliable, transparent, and convenient shipping experience for every customer.
Each order is carefully prepared and shipped with tracking information, allowing you to follow your order from our store to your home.
Order Processing Time
All orders are processed within:
3-5 business days
after payment confirmation.
During high-demand periods, holidays, or promotional events, processing times may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Our estimated delivery times are:
United States
10-20 business days
Other International Locations
15-30 business days
Please note that delivery times are estimates only and may vary depending on:
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Shipping carriers
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Customs processing
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Weather conditions
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Holidays
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Unexpected delays outside our control
Order Tracking
All shipped orders include tracking information.
After your order is shipped, you will receive a tracking number by email.
Please allow 24-72 hours for tracking information to become available after shipment.
If your tracking information has not updated for several days, please contact our support team and we will help review the shipment status.
Shipping Address
Please ensure that your shipping information is accurate before completing your purchase.
GoldenPaw Support is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping addresses provided by customers.
If you need to update your shipping address, please contact us within 24 hours after placing your order.
Once your order has entered processing or shipment, we may not be able to make changes.
Delayed or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you in checking the shipment status.
If tracking information shows that your package has been delivered but you cannot locate it, please:
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Check around your delivery location and with household members or neighbors.
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Contact the shipping carrier for additional delivery details.
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Contact our support team if further assistance is needed.
Customs and Import Fees
For international orders, customers may be responsible for customs duties, taxes, or import fees required by local regulations.
GoldenPaw Support is not responsible for delays caused by customs clearance procedures.
Order Cancellation
If you need to cancel or modify your order, please contact us within 24 hours after placing your order.
Once your order has entered processing or has been shipped, we may not be able to make changes or cancellations.
Please refer to our Return & Refund Policy for information about returns.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email:
GoldenPaw Support