Frequently Asked Questions (FAQ)
Find answers about sizing, using the GoldenPaw mobility support harness, shipping, returns, and getting help before or after your order.
πΎ Sizing & Fit
Q: How do I choose the right size for my dog?
A: Measure your dog's Neck Girth, Chest Girth, and Abdominal Girth, then refer to the chart below:
| Size | Neck Girth (cm) | Chest Girth (cm) | Abdominal Girth (cm) |
|---|---|---|---|
| S | 32.5β44 | 53β66 | 37β48 |
| M | 41β56 | 59β76 | 45β56 |
| L | 52β75 | 68β87 | 56β67 |
| XL | 58β82 | 81β98 | 63β78 |
If you're unsure which size to choose, contact us at support@goldenpawsupport.com and include your dog's neck, chest, and abdomen measurements.
Q: Is the harness adjustable?
A: The front-support straps are adjustable. Choosing the correct size still depends on your dog's neck, chest, and abdomen measurements.
𧡠Materials & Use
Q: What materials is the harness made from?
A: The harness combines padded support panels, woven straps, quick-release buckles, rear hook-and-loop fastening, and metal hardware.
Q: When can I use the harness?
A: Use the harness when your dog needs owner-assisted support for standing, walking, stairs, or getting in and out of the car. The front section, rear section, or both can be used depending on where support is needed.
π§Ό Care & Cleaning
Q: How do I clean the harness?
A: The harness can be hand washed or machine washed.
π Shipping & Delivery
Q: How long does order processing take?
A: All orders are processed within 3β5 business days after payment confirmation. During high-demand periods or holidays, processing may take slightly longer.
Q: How long does delivery take?
A: Estimated delivery times are:
β πΊπΈ United States: 10β20 business days
β π Other international locations: 15β30 business days
Delivery times are estimates and may vary due to customs, carrier delays, or weather conditions.
Q: Do you ship internationally?
A: Yes. We currently offer shipping to selected international destinations available at checkout. Standard shipping is free. Estimated delivery for international orders is 15β30 business days. International customers may be responsible for customs duties, taxes, or import fees required by local regulations.
Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24β72 hours for tracking information to become available.
π Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 days after receiving your item to request a return. A brief indoor try-on is permitted to check size and fit.
To be eligible for a return, the item must be clean, undamaged, and in near-new condition, with all original straps, components, and accessories included. Original packaging and tags should be included where available, along with proof of purchase.
For full return eligibility and instructions, please see our Refund Policy.
Q: How do I start a return?
A: Contact us at support@goldenpawsupport.com before sending anything back. Returns sent without prior authorization may not be accepted. Once approved, we'll provide return instructions.
Q: What if my item arrives damaged or defective?
A: Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and we'll make it right.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. Your bank may require additional processing time. If you haven't received your refund after 15 business days, please contact us.
π§ Still have questions?
Feel free to reach out via our Contact pageΒ