Frequently Asked Questions (FAQ)
Frequently Asked Questions
🐾 Sizing & Fit
Q: How do I choose the right size for my dog?
A: Measure your dog's Neck Girth, Chest Girth, and Abdominal Girth, then refer to the chart below:
| Size | Neck Girth (cm) | Chest Girth (cm) | Abdominal Girth (cm) |
|---|---|---|---|
| S | 32.5–44 | 53–66 | 37–48 |
| M | 41–56 | 59–76 | 45–56 |
| L | 52–75 | 68–87 | 56–67 |
| XL | 58–82 | 81–98 | 63–78 |
When in doubt, size up for a more comfortable fit. If you select the wrong size, we're happy to assist with an exchange — please contact us at support@goldenpawsupport.com.
Q: Is the harness adjustable?
A: Yes! All sizes feature adjustable straps to ensure a secure and comfortable fit for your dog.
🧵 Materials & Safety
Q: What materials is the harness made from?
A: The harness is made from durable, breathable nylon with soft padding to prevent chafing. All materials are pet-safe and non-toxic.
Q: Is it safe for daily use?
A: Yes, it is designed for regular use to support senior or mobility-impaired dogs. We recommend checking the fit regularly and giving your dog breaks as needed.
🧼 Care & Cleaning
Q: How do I clean the harness?
A: Hand wash with mild soap and warm water, then air dry. Do not machine wash or tumble dry, as this may affect the straps and padding.
🚚 Shipping & Delivery
Q: How long does order processing take?
A: All orders are processed within 3–5 business days after payment confirmation. During high-demand periods or holidays, processing may take slightly longer.
Q: How long does delivery take?
A: Estimated delivery times are:
— 🇺🇸 United States: 10–20 business days
— 🌍 Other international locations: 15–30 business days
Delivery times are estimates and may vary due to customs, carrier delays, or weather conditions.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs are calculated at checkout. Please note that international customers may be responsible for customs duties or import fees required by local regulations.
Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking information to become available.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unused, in original condition, with original packaging and proof of purchase.
Q: How do I start a return?
A: Contact us at support@goldenpawsupport.com before sending anything back. Returns sent without prior authorization may not be accepted. Once approved, we'll provide return instructions.
Q: What if my item arrives damaged or defective?
A: Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and we'll make it right.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. Your bank may require additional processing time. If you haven't received your refund after 15 business days, please contact us.
📧 Still have questions?
Feel free to reach out via our Contact page — we respond within 24 hours, Monday through Friday.