Privacy Policy

Last updated: July 26, 2026

GoldenPaw Support operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a safe, reliable, and convenient shopping experience.

GoldenPaw Support is dedicated to creating thoughtfully designed mobility and comfort solutions for senior dogs, helping dogs maintain greater comfort, confidence, and independence in their daily lives.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, use our services, or make a purchase through our online store.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you understand how your personal information is collected, used, and disclosed as described in this policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our store, we may collect the following types of information:

Contact Information

Including your name, billing address, shipping address, email address, and phone number.

Payment Information

Including payment card details, transaction information, payment confirmations, and other information required to process your orders.

Payment information is processed securely through our payment providers. We do not store your complete payment card details on our servers.

Order Information

Including products you view, add to your cart, purchase, return, exchange, or cancel.

Communication Information

Including information you provide when contacting our customer support team, submitting inquiries, or communicating with us.

Device Information

Including your device type, browser information, IP address, operating system, and other technical information collected when you visit our website.

Usage Information

Including how you interact with our website, pages you visit, products you view, and services you use.

How We Collect Personal Information

We collect personal information through the following methods:

• Directly from you when you create an account, place an order, contact us, or provide information through our website.

• Automatically through cookies and similar tracking technologies when you browse our website.

• From trusted service providers and partners who assist us in operating our store and providing services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your information to process orders, complete payments, arrange shipping, provide customer support, manage returns and exchanges, and improve your overall shopping experience.

Marketing and Advertising

With your permission where required, we may use your information to send promotional emails, provide product recommendations, and deliver relevant advertisements based on your interactions with our website.

Security and Fraud Prevention

We use information to protect our customers, detect and prevent fraudulent activities, maintain website security, and ensure safe transactions.

Communication

We use your information to respond to customer inquiries and provide support related to your orders, products, or services.

Legal Requirements

We may use your information when necessary to comply with applicable laws, regulations, legal processes, or government requests.

How We Share Personal Information

We may share your personal information with trusted third parties that help us operate our business, including:

• Shopify, our ecommerce platform provider

• Payment processors

• Shipping and fulfillment providers

• Customer support and technology service providers

• Marketing and advertising partners

These third parties only receive information necessary to provide their services and are expected to handle your information appropriately.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information related to your use of our store to provide, maintain, and improve its services.

Your information may be processed by Shopify and its service providers in countries outside your location.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Remember customer preferences

• Understand website usage

• Analyze customer behavior

• Provide relevant advertising

You can manage cookie preferences through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate action.

Security and Retention of Information

We take reasonable measures to protect your personal information.

However, no online service can guarantee complete security. We encourage you to protect your account information and avoid sharing sensitive information through unsecured channels.

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your information

• The right to opt out of certain marketing communications

You may contact us to exercise these rights.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

Please note that we may still send important communications related to your orders, transactions, or customer service requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email:

support@goldenpawsupport.com

GoldenPaw Support

We are committed to protecting your privacy while providing trusted mobility support solutions for senior dogs.